Service

After-sales service support:

In order to provide customers with perfect and thoughtful service, free customers from worries. Our company has developed a perfect after-sales service system and effective after-sales service measures, and opened a special after-sales service hotline to provide users with satisfactory questions and technical support; And has a after-sales service department, regular return visits to customers. The company currently has a number of professional after-sales service engineers as a strong after-sales service team, to provide protection for your after-sales service. Our company makes the following maintenance service commitment to you, and provides you with maintenance services in accordance with the requirements of the service commitment.

1, the machine one year limited warranty

The machine is guaranteed free of charge for one year from the date of your purchase (subject to the official purchase date).

Second, after-sales process

1. After the successful installation and commissioning of the machine, the company will enter customer files and send professional after-sales service engineers to take charge of technical tracking service and regularly track the use of the machine. After the machine is reported, you can call our special after-sales service hotline: 18217001818 or notify our after-sales service department in writing. We will contact you by phone within 1 hour after receiving the notice to understand the detailed cause of the failure and determine the on-site maintenance time.

2, after-sales service engineer on-site maintenance, first to do a detailed inspection of the machine, and then introduce the cause of the fault to you in detail, and then repair the machine after repair, you confirm the completion of the repair after the after-sales service operation table signed to determine.

3. Exemption from warranty obligations

For machine failure, abnormal work or damage caused by the following reasons, our company does not undertake free warranty obligations, please choose paid service.

1. When your machine exceeds the warranty period;

2, you do not use and maintain the machine according to the instructions or man-made damage;

3, natural disasters and other force majeure (such as earthquake, fire, etc.) causes.

In order to provide you with quality after-sales service and protect your rights and interests, Shanghai Naqing Machinery Equipment Co., Ltd. welcomes you to supervise our work.